On any occasion where a store credit is offered, other than when a product is delayed by 2 weeks or more, a 10% cancellation fee will be charged. Refunds will only be offered in the form of store credit when a product has been delayed for as long as 2 weeks beyond the advertised release date. Pre-orders cannot be cancelled unless the customers have exceptional circumstances. If products are faulty during transit or due to manufacturing issues, and not human-made damage, customers are welcome to exchange for a brand-new product. In this case, your refund will incur a 10% cancellation fee as these do not get refunded to us when we process a refund transaction.
If a customer insists on returning a product due to change of mind, store credits will be issued instead of a refund. a valid Card Merchant Hamilton receipt or a copy of your purchase order. Customers must provide proof of purchase, i.e. To exchange a product, items must be sealed / unopened and in its’ original packaging.
However, there are circumstances where an exchange is possible:Ĭustomers are entitled a 7-day exchange policy for in-store purchases, excluding single cards and loose booster packs. Our friendly staffs are always there to help and answer your questions when needed! In order to maintain our quality assurance, Card Merchant Hamilton does not accept returns / refunds. Card Merchant Hamilton always endeavour to sell good quality products and to fulfil your orders correctly.
